Customer Care Representative - Remote US TP88482 - $15/Hour
About The Position
As a Customer Care Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/video call/email/chat/and or social media to resolve their questions or concerns. Answer product and software-related questions. Provide and utilize articles to assist customers to their tax questions and calculations. Apply defined practices, procedures and policies to troubleshoot and resolve issues with product/software. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate. Track all call related information for auditing and reporting purposes. Provide feedback on call issues. Upsell if required.
Requirements
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms)
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
Nice To Haves
- Customer service and/or sales experience preferred
- College degree preferred but not required
Responsibilities
- Connect with customers via phone/video call/email/chat/and or social media to resolve their questions or concerns
- Answer product and software-related questions
- Provide and utilize articles to assist customers to their tax questions and calculations
- Apply defined practices, procedures and policies to troubleshoot and resolve issues with product/software
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
