Customer Care Representative

GAF • Parsippany, NJ

1d • $49,514 - $63,268 • Onsite

About The Position

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most. Job Summary Provide the highest level of customer service to internal and external GAF customers with respect to all aspects of the order process including order placement, order management, customer knowledge, warranty processing, and plant follow-up. Maintain solid interdepartmental and customer relationships by addressing questions and concerns with speed and professionalism. Act as the "Voice of the Consumer" to equally improve the products for our customers as we do for our company.

Requirements

• H.S. Diploma or General Education Degree (GED) Required
• Past Customer Service experience especially in a call center environment Required
• Past Customer Service experience especially in a call center environment
• Excellent verbal and written communication skills
• Ability to multitask in a fast paced environment
• Excellent problem-solving capabilities
• Strong computer skills: Microsoft Office Suite and Google Suite
• Highly organized with great attention to detail
• Outgoing and energetic attitude
• Must be a team player and perform well under pressure
• If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

Nice To Haves

• Bachelor’s Degree Preferred

Responsibilities

• Providing customer service to our customers in a call center environment.
• Providing customer service to external GAF customers with respect to all aspects of the order process including order placement, customer and plant follow up, and product inquiries.
• Providing proactive service to customers by educating them regarding products and alternative choices as well as assisting our Sales Department in placing proactive outgoing service calls to customers.
• Perform other duties as assigned.
• Manage inbound and outbound calls in a timely manner
• Keep accurate real-time records of all conversations in our database.
• Build relationships with external & internal GAF customers via phone and e-mail to assist with all inquiries.
• Work as “sales support” for our Sales Team.
• Provide world-class service by delivering an effortless customer experience.

Benefits

• We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
• Our Family-Building benefits support the many different journeys to fertility and parenthood.
• Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
• Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.
• Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
• We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.
• competitive salary, benefits, 401k, and vacation packages for all full time permanent positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED