Customer Care Representative

Wyandot Behavioral Health Network•Kansas City, KS

About The Position

Wyandot BHN is seeking a dedicated Customer Care Representative to ensure an exceptional experience to our guests. The position supports the organization by answering phones, scheduling appointments, greeting visitors, and processing mail.

Requirements

Intermediate knowledge of Microsoft Office products.
Must have transportation, valid driver’s license and clean driving record.
Communicate in a direct and appropriate manner to staff, consumers and other service providers.
Ability to handle information in a confidential and consistent manner according to HIPPA standards.
Ability to work independently or with others.
Demonstrated accuracy with detailed work.

Nice To Haves

Bi-Lingual preferred.

Responsibilities

Make reminder calls to clients for clinic appointments and accurately document activity in client chart.
Answer incoming calls and route calls appropriately, answering calls in 3 rings or less while maintaining an abandon call ratio under 3%.
Efficiently receive guests and notify appropriate staff of their arrival.
Review client walk-in sheets to ensure clients requesting crisis services are routed to the appropriate provider and verify insurance.
Communicate wait times to walk-in clients and/or provide options for scheduling.
Collect copays and/or self-pay fees from clients as they check in.
Collect and maintain accurate insurance and contact information, making necessary updates to the client chart and sending insurance cards to med records for scanning.
Communicate cancellations to staff and clients.
Learn specific operation and scheduling requirements of multiple locations.
Verify and update clients' insurance online or by phone on a routine basis.
Assist with the identification of hazards or safety issues in or around the building.
Handle information appropriately, maintaining confidentiality to Center standards.
Process and distribute incoming and outgoing mail in a timely manner.