Customer Care Representative

LEUZE ELECTRONIC INC • Duluth, GA

11d • $40,000 - $60,000 • Onsite

About The Position

We are seeking a professional, detail-oriented Customer Care Representative to support our customers and internal teams with responsive service, operational accuracy, and strong account coordination. This role is ideal for someone who enjoys balancing customer communication with order management and takes pride in getting the details right. You will serve as a key point of contact for customers while working closely with sales, logistics, and operations teams to ensure orders, RMAs, credits, and customer requests are handled efficiently and accurately. This is a true customer care and customer operations role within a fast-paced B2B environment. Candidates with APICS certifications or related professional development are strongly encouraged to apply, as we value individuals who understand process flow, operational excellence, and continuous improvement.

Requirements

• Proven dedication to outstanding Customer Service
• Attention to detail, thoroughness, and pride in your work
• Computer proficiency and comfort with learning new software programs; prior experience with business management systems preferred
• Proven ability to learn quickly and retain information
• Adaptability and desire to work in a fast-paced, change environment; desire to help identify and execute improvements
• Excellent communication skills, both written and verbal
• Great organizational skills and ability to successfully multi-task and prioritize
• High energy and positive attitude
• Ability to work both collaboratively and independently; enjoys both team tasks and individual projects
• Intuitive, empathetic, and able to ‘think outside the box’ for creative solutions to customer issues
• Proficient in Microsoft Office including Word, Excel, and PowerPoint
• 2 - 4 years of Customer Service experience required
• SAP experience is a must
• Experience in manufacturing, industrial automation, distribution, or supply chain environments
• Familiarity with order flow, logistics coordination, and customer account support
• Prior experience supporting B2B customers

Nice To Haves

• associate or bachelor’s degree preferred or equivalent work experience
• APICS certifications such as CPIM, CSCP, or CLTD, or related coursework/training high preferred

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone and email
• Enter and manage customer orders in SAP with a high level of accuracy
• Process RMAs, credits, warranty claims, and related documentation
• Prepare and provide customer quotations and order updates
• Maintain accurate customer account and master data records
• Support customers with product information, order status, delivery timelines, and general account needs
• Coordinate with internal teams including sales, logistics, operations, warehouse personnel, and local production to resolve customer requests efficiently
• Collaborate with counterparts in Germany to expedite inbound finished goods and ensure timely replenishment of inventory
• Monitor and support stocking policies for the local warehouse to maintain appropriate inventory levels and meet customer demand
• Track inbound shipments and communicate proactively with internal stakeholders regarding delays, availability, and prioritization
• Monitor open orders, backorders, and shipment activity to ensure timely follow up
• Maintain a professional, solutions-oriented approach in all customer interactions

Benefits

• Competitive salary based on experience, typically ranging from $45,000–$60,000+ annually for candidates with SAP experience and strong customer support backgrounds.
• Additional compensation consideration may be given to candidates with APICS certifications, manufacturing experience, or advanced operational knowledge.
• Opportunity to grow within customer care, operations, and supply chain support functions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree