Customer Care Representative (PMC)

Per Mar Security Services•Davenport, IA

12d•Onsite

About The Position

Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking, motivated people. Established in 1953, Per Mar Security Services is the largest, family-owned, full-service security company in the Midwest with more than 2,600 team members, operating in 25 branch locations. The company provides full-service security solutions for homes and businesses, including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services, and background checks. The primary purpose of this position and this department is to better serve existing Electronic Security Customers in an accurate and timely manner. This position makes collection calls to existing customers along with other customer account requests.

Requirements

Must be able to obtain a specified license to perform work in the security industry according to the rules and regulations prescribed by the State in which the department operates.
A high school diploma or GED
Must be able to type at least 35 wpm.
One to three years basic phone, customer service and/or call center experience preferred.
Strong customer service focus/skills are a must.
Must be detail-oriented and able to handle multiple tasks.
Strong computer skills with demonstrated experience in Microsoft Office Suite including Word and Excel.
Internet skills required.
Must be able to effectively present information in personal and small group situations; i.e.: customers, clients, and other employees in the organization.

Responsibilities

Gather account data updates, implement and enter into the software.
Investigate/resolve daily passcode and ‘troublesome’ issues that appear on the daily shift report.
Handle incoming billing and invoice questions.
Follow-up on the account updates to ensure accuracy and expediency.
Properly and professionally handle customer complaints and issues.
When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate departments.
As this position develops, the employee may be assigned additional duties or special projects as deemed necessary by management.