Customer Care Representative (CCR)
About The Position
WireNut Home Services, established in 2004, is a family-owned residential company providing Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. They have earned over 64,000 happy customer reviews and hold the record for 10x Excellence in Customer Service Awards from the BBB. They have also been recognized as one of the Gazette's Best Workplaces for 7 consecutive years and have experienced significant year-over-year growth. The company values family, care, and growth, with a mission to enrich lives through trust in the trades. They are seeking a Customer Care Representative to join their team.
Requirements
- Customer service experience
- Phone skills
- Scheduling skills
- Ability to pass a background check and drug screening
- Outgoing personality
- Adaptability to constantly changing business needs and additional responsibilities
Responsibilities
- Taking inbound calls for current and new customers
- Making outbound calls to current customers with service plans
- Schedule appointments for incoming service calls
- Schedule maintenance appointments for WireNut Home Service service plan members
- Pitch and sell memberships to non-members
Benefits
- Competitive Compensation – Paid Weekly
- Comprehensive Medical, Dental, and Vision Insurance
- PTO AND Sick time package
- 401(k) Plans
- Paid Holidays (Office Closed)
- Life Insurance
- Legal Shield
- Disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
