CCR-Care Coordinator

Lifemark Health Group•Elmsdale, NS

1d•Onsite

About The Position

Customer Service Representative at Lifemark - Lifemark Physiotherapy Elmsdale, a proud member of the Lifemark Health Group Company, Canada's premier and most comprehensive healthcare management organization. Lifemark is dedicated to the belief that when you move better, you feel better. The company values include: "We have fun," "We strive for simplicity," "We trust each other to do the right thing," "We go the extra kilometre," and "We belong here."

Requirements

High School Diploma, G.E.D. or equivalent.
Excellent customer service skills and telephone etiquette.
A high degree of organizational and multi-tasking skills in a busy and fast-paced work environment.
Excellent English communication and interpersonal skills.
Computer savvy and data entry skills.
Flexible and adaptable to change.

Nice To Haves

1-3 years of work experience in a private clinic setting.
Data entry skills in a physiotherapy clinic setting will be an asset.

Responsibilities

Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
Coordinate scheduling of patient appointments and maintain the patient's medical record.
Collect payment at the time of service.
Track coverage for all funding streams to ensure approval.
Complete data entry and billing.
Coordinate courier packages (in or outgoing) and process incoming and outgoing emails, mail and faxes.
Provide administrative support to the Care Coordinator Manager and Clinic Director.