Customer Care Representative - SEASONAL

Pinnacle Propane•Bridgeport, TX

13d•Onsite

About The Position

Pinnacle Propane provides propane fuel and related equipment to residential, commercial, and wholesale customers, including the sale and lease of propane storage tanks. The Customer Care Representative (CCR) is expected to handle all day-to-day front-office activities. The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position furthermore ensures the efficiency and effectiveness of the administrative activities executed in the front office. In addition to core customer care responsibilities, CCRs may be required to assist with propane bottle refilling as needed. The company will provide all necessary training and ensure proper licensing for this task. Candidates should be comfortable following safety protocols and handling propane equipment in compliance with regulatory standards.

Requirements

High school diploma or equivalent required
Effective communication skills and ability to interact with all employees and customers
Ability to resolve customer inquiries while maintaining a professional and calm demeanor
Ability to remain organized and focused on attention to detail in a fast-paced environment
Proficient in Microsoft Office Suite or related software
Use of Microsoft Office & generally have high level of computer skills
English, fluent proficiency, verbal and written.

Nice To Haves

Knowledge of Spanish an advantage

Responsibilities

Answering calls and handling customer queries
Adhere to assigned schedule and perform all assigned task
Provide first level support for customer complaints or issues
Research / resolve customer inquires
Discuss with direct supervisor, results of their daily, weekly, and monthly performance
Accountable for satisfactory daily call answer rate and first call resolutions