Customer Care Representative

Current Electric • Milwaukee, WI

8d • $20 - $25

About The Position

Current Electric is seeking a high-energy, results-driven Customer Care Representative to build customer trust, address customer needs, and schedule service in a fast-paced, performance-driven call center. The representative handles inbound and outbound conversations, follows up on estimates, creates service opportunities, and helps turn customer inquiries into booked appointments. The role works closely with dispatch and leadership to support smooth scheduling and deliver a five-star customer experience.

The position is suited to someone with strong communication and people skills, initiative, accountability, and a willingness to learn. Relevant experience may come from a call center, retail, hospitality, service coordination, front desk operations, sales, or another customer-facing role. Current Electric provides training on its systems and processes, including ServiceTitan. The schedule is Monday through Friday, 8:30 AM to 5:00 PM. Compensation is $20.00 to $25.00 per hour based on experience, plus commission and performance-based incentives.

Requirements

• Experience in a highly customer-facing role, such as retail, hospitality, service coordination, front desk operations, sales, or a call center.
• A track record of helping people, managing competing priorities, and following through in a busy environment.
• Strong listening and communication skills, with the ability to build rapport and guide conversations.
• Confidence making calls, addressing concerns, and asking customers to take the next step.
• Dependability, initiative, and ownership of work.
• Ability to stay organized and maintain a professional, helpful approach under pressure.
• Willingness to learn, apply feedback, and work toward measurable goals.
• Comfort using computers, entering accurate information, and working across multiple systems.
• Ability and willingness to learn ServiceTitan.
• High school diploma or GED required.

Nice To Haves

• Sales, appointment scheduling, or outbound calling experience.
• Familiarity with Google Workspace, including Docs and Sheets.
• Prior ServiceTitan experience is not required.

Responsibilities

• Make outbound calls to schedule service, follow up on estimates, and create new opportunities.
• Turn inbound and outbound conversations into booked appointments.
• Listen to customer needs and guide customers to the next step with confidence and clarity.
• Work within a structured call center with expectations for call volume and booking performance.
• Manage multiple tasks while remaining organized, accurate, and responsive.
• Work toward individual and team goals, applying feedback and training to improve.
• Communicate clearly and professionally, build customer trust, and handle concerns with patience and confidence.
• Ensure each interaction reflects the company's commitment to quality service.
• Coordinate with dispatch and leadership to keep schedules running smoothly.
• Support team goals and contribute to a positive, accountable environment.
• Follow through on commitments and communicate when priorities change or issues arise.
• Maintain accurate records and follow through on customer needs.

Benefits

• Competitive hourly pay of $20.00 to $25.00 based on experience, plus commission and performance-based incentives.
• Medical, dental, and vision benefits.
• Company-paid life insurance.
• Health Savings Account.
• 401(k) with company match up to 4%.
• Employee referral bonus program.
• Ongoing training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED