Customer Care Representative

Current Electric • Wauwatosa, WI

8d

About The Position

Current Electric is seeking a high-energy, results-driven Customer Care Representative to help customers and schedule service in a fast-paced, structured call center. The role is suited to someone with experience in a customer-facing position such as call center, retail, hospitality, service coordination, front desk operations, or sales. The company will provide training on its systems and processes; the representative is expected to bring initiative, accountability, strong people skills, and a willingness to learn.

The Customer Care Representative handles inbound and outbound customer conversations, turns customer needs into booked appointments, follows up on estimates, and creates new service opportunities. The role has clear expectations around call volume and booking performance, with individual and team goals. The representative works with dispatch and leadership to support smooth scheduling and deliver a five-star customer experience.

This is a Monday through Friday position scheduled from 8:30 AM to 5:00 PM. Compensation is $20.00 to $25.00 per hour based on experience, plus commission and performance-based incentives. The position includes health benefits, training and development, and other listed benefits. A high school diploma or GED is required.

Requirements

• High school diploma or GED.
• Experience in a highly customer-facing role, such as retail, hospitality, service coordination, front desk operations, sales, or a call center.
• Strong listening and communication skills and the ability to build rapport and guide conversations.
• Confidence making calls, addressing concerns, and asking customers to take the next step.
• Dependability, initiative, and ownership of work.
• Ability to stay organized and maintain a professional, helpful approach under pressure.
• Willingness to learn, apply feedback, and work toward measurable goals.
• Comfort using computers, entering accurate information, and working across multiple systems.
• Ability and willingness to learn ServiceTitan, the company’s customer management and scheduling platform.

Nice To Haves

• Sales, appointment scheduling, or outbound calling experience.
• Familiarity with Google Workspace, including Docs and Sheets.

Responsibilities

• Make outbound calls to schedule service, follow up on estimates, and create new opportunities.
• Convert inbound and outbound conversations into booked appointments.
• Listen to customer needs and guide customers to the next step with confidence and clarity.
• Meet call volume and booking performance expectations and work toward individual and team goals.
• Manage multiple tasks while staying organized, accurate, and responsive.
• Communicate clearly and professionally, build customer trust, and address concerns patiently and confidently.
• Ensure customer interactions reflect the company’s commitment to quality service.
• Work with dispatch and leadership to keep schedules running smoothly.
• Support team goals and contribute to a positive, accountable environment.
• Follow through on commitments and communicate when priorities change or issues arise.
• Maintain accurate records and follow through on customer needs.
• Use feedback and training to improve performance.

Benefits

• Competitive hourly pay of $20.00 to $25.00 based on experience, plus commission and performance-based incentives.
• Medical, dental, and vision benefits.
• Company-paid life insurance.
• Health Savings Account.
• 401(k) with company match up to 4%.
• Employee referral bonus program.
• Ongoing training and development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED