Customer Care Representative - NV

CJ Pony Parts, Inc.•Sunrise Manor, NV

2d•Onsite

About The Position

CJ Pony Parts is seeking a Customer Care Representative who will interact with customers by phone, web chat, and email. This individual will provide accurate product and service information, resolve order issues, and ensure a high level of customer satisfaction. The ideal candidate has a customer-first mindset and thrives in a fast-paced, team-oriented environment. Founded in 1985 by two friends and their shared passion for classic Mustangs, CJ Pony Parts is committed to empowering the automotive community to enjoy the restoration and performance hobby. Our culture is built on our core values of Teamwork, Respect, Customer Service, Integrity, and Innovation. We're proud to be a trusted name in automotive parts and accessories-and we're growing!

Requirements

High school diploma or GED
Minimum of 1 year experience in a call center or customer service environment
Proficiency in Microsoft Word, Excel, and Outlook
Strong verbal and written communication skills
Ability to manage multiple systems and customer interactions simultaneously
Calm and effective communication skills, especially when resolving customer concerns

Responsibilities

Respond to customer inquiries via phone, email, and live chat regarding products, orders, and services
Provide timely and accurate information on order status, returns, and general product questions
Update and maintain customer account information in internal systems
Resolve product or service concerns with professionalism and empathy
Assist in processing orders placed in-person, online, or over the phone
Handle payment information and address updates securely and accurately
Generate return labels and coordinate with vendors as needed
Record and track all customer interactions and escalate complex issues appropriately
Provide showroom counter support (on-site only)
Perform general administrative support tasks as assigned