Représentant(e) du service clientèle (Saisonnier - Temps partiel)/Customer Care Representative (Seasonal - Part-Time)

Browns Shoes•Montreal, QC

17d•Remote

About The Position

Browns is looking for a highly motivated Seasonal Part-Time Customer Care Representative to join our team from October through January. We are looking for someone who is not afraid of challenges, is passionate about supporting our customers, and is committed to contributing to the success of the department. Founded in Montreal in 1940, Browns Shoes was built on one principle: putting the customer first. Unwavering in our mission to provide an unforgettable shopping experience, Browns remains the intersection where luxury meets affordability, and every customer is heard. From humble beginnings as a mom-and-pop shop, Browns grew to become North America's leading independent footwear retailer with over 70 stores Canada-wide. Today, we're proud to offer a top-notch selection of trending styles and exclusive collections that keep our customers coming back for more. The Customer Care Representative supports the Company’s efforts to ensure satisfaction for all customers. The ideal candidate must handle customer inquiries in a professional yet respectful manner to resolve customer issues. The representative must find appropriate solutions and always offer a flawless customer experience.

Requirements

1 to 2 years of experience in a Call Centre role in a Call Centre environment.
Must be able open to working different shifts if/when needed, such as days, evenings, weekends, and holidays.
Must be able to work minimum 16 hours per week and up to 40 hours per week.
Strong computer skills.
Very service-oriented, enjoys managing and resolving situations, excellent customer service and problem-solving skills.
Excellent verbal communication and writing abilities.
Organized, a strong team player, flexible, able to multi-task and is detail oriented.
Ability to manage time and tasks effectively and strategically.

Nice To Haves

Retail and or Sales experience is an asset.
CRM platform ‘Kustomer’ knowledge is an asset.

Responsibilities

Working in our call center and handling all store and all customer inquiries, complaints, concerns, and comments.
Resolve unsatisfactory service issues in line with established policies and procedures.
Offering exceptional general support to our stores in order for them to provide an unforgettable shopping experience for our customers.
Identifying opportunities for improvement within our policies.
Identifying opportunities to increase customer loyalty.
Participating in special projects if needed.
Replacing our receptionist for 2 hours a day.