Customer Care Representative - WFH New Mexico

MTM Transit•Work From Home New Mexico, NM

9d•Remote

About The Position

At MTM Health, it’s more than just a ride—it’s personal. We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise. As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives. Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry. If you’re ready to transform lives and grow your career, apply today and join us as we break down community barriers—together!

Requirements

Must currently reside in New Mexico
1 year of Call Center experience
6 months Customer Service experience
Basic typing/computer experience with excellent navigational skills
High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited
A quiet space within the home free of distractions including caretaking of any kind

Responsibilities

Handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress.
Handle inbound calls from Members, Clients and Facilities.
Expect to handle 60 - 80 calls a day and higher volumes on Mondays.