Bilingual Customer Care Representative - Saint Laurent, Quebec
About The Position
Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the "Victory Joint." Today, it's a global leader in grooved mechanical pipe joining and flow control solutions. With over 4,000 patents and operations in 140+ countries, Victaulic serves various industries, including commercial construction, fire protection, industrial construction, maritime, mining, oil, gas, chemical, power generation, and water/wastewater. The company offers a wide range of products, solutions, and services, including couplings, valves, fittings, and engineering design support. Notable projects include the Hoover Dam, World Trade Center Complex, Eiffel Tower, Shanghai Tower, CN Tower, and Vancouver Convention Centre. With 5,500+ employees and 700+ sales reps., Victaulic continues to innovate and exceed customer expectations worldwide. For more information, visit www.victaulic.com. Dealing with a technical client base, you will assist customers in ordering and receiving our products through phone and e-mail communication. You will process orders, quotations and general inquiries using an AS400 based system and web-based applications, while providing front line assistance to our Outside Sales force. Your role involves coordinating material flow between supply chain and distribution partners and assisting in larger project execution. This position requires strong customer service skills, knowledge of pipeline principles, and the ability to work in a fast-paced demanding environment with excellent attention to detail and organizational skills.
Requirements
- 3-5 years' experience in customer relations, preferably with technical products
- Exceptional verbal and written communication skills
- Ability to meet deadlines, prioritize and multi-task in a demanding environment
- Proven people skills and customer relationship building abilities
- A high degree of emotional intelligence and business integrity
- Willingness to be a team player while working independently with little direction
- Decision-making, problem resolution and creative thinking skills
- Familiarity with MS Office Applications and AS400/BPCS systems (preferred)
- Knowledge of basic pipeline principles (an asset)
- University degree or college diploma preferred
Responsibilities
- Process customer orders on web-based and BPCS (AS400) system
- Respond to internal and external customer inquiries in a timely manner
- Expedite and source product to ensure customer requirements are met
- Deliver above and beyond customer service in a fast-paced environment
- Collaborate with internal departments and supply chain partners to facilitate customer needs
- Assist with stock checks, pricing requests, and quotations
- Support larger project execution and coordination
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
