Customer Care Representative, Dealer Premier Services

Cabinetworks Group•Middlefield, OH

1d•$25 - $28

About The Position

We are seeking a dedicated and customer-focused Customer Service Representative (B2B Support) to join our team. In this role, you will provide exceptional support to our business clients, addressing inquiries, resolving issues, and ensuring a seamless customer experience. The ideal candidate has experience in B2B customer service, excellent problem-solving skills, and the ability to build strong client relationships.

Requirements

Proven experience in B2B customer service environment within the cabinet industry
Strong communication and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Ability to manage and de-escalate customer concerns
Proficiency in CRM software and Microsoft Office Suite
Problem-solving mindset with a customer-first approach
Ability to work independently and in a team-oriented environment
Familiarity with the industry and products/services offerings
Ability to lead meetings cross functionally and with external stakeholders

Responsibilities

Serve as a point of customer service contact for B2B clients via phone, email, and chat
Handle inquiries related to orders, issue resolution, product/service inquiries
Troubleshoot and resolve client concerns in a timely and professional manner
Collaborate with internal teams, including sales, operations, and technical support, to ensure customer satisfaction
Maintain detailed records of client interactions in the CRM system
Identify opportunities to enhance client experience and improve service processes
Provide product and service education to clients as needed
Assist in onboarding new business clients and ensuring a smooth transition
Monitor key account activity and proactively address potential issues.
Adhere to company policies, procedures, and quality standards
Lead virtual meetings cross functionally, along with customers
Develop Strong understanding of Dealer Channel products, services and processes