Customer Care Representative

Pinnacle Propane • Midland, TX

5d • Onsite

About The Position

The Customer Care Representative (CCR) is expected to handle all day-to-day front-office activities. The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position furthermore ensures the efficiency and effectiveness of the administrative activities executed in the front office. In addition to core customer care responsibilities, CCRs may be required to assist with propane bottle refilling as needed. The company will provide all necessary training and ensure proper licensing for this task. Candidates should be comfortable following safety protocols and handling propane equipment in compliance with regulatory standards.

Requirements

• High school diploma or equivalent required
• Effective communication skills and ability to interact with all employees and customers
• Ability to resolve customer inquiries while maintaining a professional and calm demeanor
• Ability to remain organized and focused on attention to detail in a fast-paced environment
• Proficient in Microsoft Office Suite or related software
• Use of Microsoft Office & generally have high level of computer skills
• English, fluent proficiency, verbal and written.

Nice To Haves

• Knowledge of Spanish an advantage

Responsibilities

• Answering calls and handling customer queries
• Adhere to assigned schedule and perform all assigned task
• Provide first level support for customer complaints or issues
• Research / resolve customer inquiries
• Discuss with direct supervisor, results of their daily, weekly, and monthly performance
• Accountable for satisfactory daily call answer rate and first call resolutions

Benefits

• medical, vision, dental insurances, amongst others
• Life Insurance
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off
• company holidays
• Retirement Savings Plan: Employer contributions to help you save for the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED