Customer Care Representative with German
Talangeo•Capon Bridge, WV
•Hybrid
About The Position
We’re looking for an experienced B2B Customer Service / Customer Care / Order Management professional to support German-speaking customers within an international organisation.
Requirements
- 3–5 years of experience in Customer Service, Customer Care, Order Management or a similar role
- German – C2
- English – C1
- Experience with ERP/CRM systems
- Experience working in an international environment
- Strong organisational and problem-solving skills
Nice To Haves
- Experience in an industrial or manufacturing environment is an advantage.
- BPO, Shared Services or consulting backgrounds are also welcome.
Responsibilities
- Act as the main point of contact for B2B customers in the German-speaking market
- Process and monitor customer orders in ERP/CRM systems
- Coordinate order fulfilment with Sales, Logistics, Finance and Supply Chain teams
- Manage delivery updates, customer queries and complaints
- Support payment-related issues and maintain accurate customer data
- Identify opportunities to improve processes and customer experience
Benefits
- Hybrid model – 4 days in the office / 1 day remote
- 100% funding for further education
- Sponsored language courses & international development opportunities
- Employee Stock Purchase Plan
- Private healthcare
- Lunch card
- Comprehensive onboarding & product training
- Internal and external career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
