Bilingual Customer Retention Representative - German

BruntWork

1d • Remote

About The Position

Join a dynamic dance program as a Bilingual Customer Retention Representative - German, utilizing your fluent German and English skills to connect with people and turn challenging situations into positive experiences. Our client is looking for an adaptable, upbeat communicator to deliver exceptional support, manage memberships, and retain valued customers in a fast-paced, team-oriented role within a vibrant community.

Requirements

• Fluency in English and German.
• Strong soft skills and a positive, upbeat attitude.
• Video recording introducing yourself (saved in Google Drive).
• Ability to handle back-to-back contacts in a fast-paced environment.
• Team-oriented mindset and adaptability.
• Windows-based PC compatible with Five9, OS: Windows 10/11 (Strictly no MacBooks).
• Connectivity: Verified Static IP, or a confirmed path to obtaining one.
• Peripherals: USB-connected headset (No Bluetooth/3.5mm).
• Display: Dual monitors (confirmed on-hand or immediate purchase).
• Reliable computer hardware capable of running a virtual desktop.

Nice To Haves

• Previous sales or retention experience is considered a plus.

Responsibilities

• Speak to customers on inbound and outbound calls, emails, and live chats.
• Handle customer inquiries usually regarding accounts and membership needs.
• Focus on retaining customers who wish to cancel their membership.
• Answer order inquiries in a timely manner.
• Document all interactions accurately within the projects systems.

Benefits

• Health Insurance Coverage for eligible locations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed