Customer Care Representative I

MMT • West Palm Beach, FL

7d

About The Position

At MMT, we are driven by excellence in automation, machine design, and custom tooling. Every role plays a part in delivering high-quality solutions to our customers. If you enjoy solving problems, helping people, and being part of a fast-paced environment, this is a great opportunity to grow your career in customer care. As a Customer Care Representative I, you will be the first point of contact for our customers, helping ensure a seamless experience from inquiry to resolution.

Requirements

• High school diploma or equivalent
• Strong communication skills, both written and verbal
• Ability to manage multiple priorities and stay organized
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• A positive, professional, and patient approach to customer interactions

Nice To Haves

• Customer service experience, ideally in a manufacturing environment
• Experience with CRM or ERP systems such as Salesforce, Epicor, Great Plains, or Business Central

Responsibilities

• Respond to customer inquiries via phone, email, and chat with accuracy and professionalism
• Support aftermarket sales by assisting with quotes, order processing, and fulfillment
• Provide timely updates on order status and proactively communicate delays
• Resolve basic customer issues and escalate more complex concerns as needed
• Partner with technical teams to process Return Material Authorizations (RMA)
• Maintain accurate records of customer interactions in internal systems
• Stay current on products, services, and company processes

Benefits

• Opportunity to grow within a technical and customer-focused environment
• Exposure to manufacturing operations and aftermarket services
• Collaborative team that values accountability and responsiveness
• Hands-on experience with systems and processes that build your career
• A supportive and collaborative team environment
• Opportunities for professional development and long-term growth
• Exposure to cutting-edge technology and industry innovation
• Stability, structure, and the chance to make a real impact every day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED