Customer Care Representative I
Heartland Bank and Trust Company•Springfield, MO
•Onsite
About The Position
The Customer Care Representative I provides information and offers creative solutions to callers concerning the Bank's products and services. This position is a multi-functional, customer-oriented individual who relies on instructions and pre-established procedures to perform the functions of the job. This position provides prompt resolutions for customer's concerns via recorded telephone, e-mail, and chat line. The goal of this position is to retain and enhance existing customer relationships and to develop new ones.
Requirements
- H.S. Diploma or GED
- minimum 1 year retail, office, bank or other customer service experience preferred or equivalent combination of education and experience
Nice To Haves
- Spanish speaking/bilingual preference
Responsibilities
- Answer all inquiries about our products, services, policies, and procedures, including all deposit rates as well as promoting and referring bank products and services
- Promptly provide bank balances, transactions and other account related information to our customers
- Quickly diffuse potential conflict and calmly respond to customer's distress to ensure customer satisfaction
- Become knowledgeable and keep updated about company products, services and information systems in order to resolve problems and promote customer relationships through service and cross sales
- Demonstrate excellent communication skills, interest in, and the ability to work with people in a professional manner
- Refer and recommend products and services that benefit customers; meet referral and sales goals
- Assist with other functions as necessary or requested to complete work accurately and on schedule
- Demonstrate continuous improvement by proactively offering creative solutions to a problem or concern
- Possess excellent verbal and written communication skills and be able to communicate well with a variety of people via phone, e-mail, and chat
- Demonstrate the ability to multi-task and shift full focus to a different task in an instant; must be flexible to meet the needs of the department
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
