Customer Care Representative I
Quest Diagnostics•Lenexa, KS
•Remote
About The Position
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
Requirements
- Must be able to attend training onsite for 5 weeks in Renner Blvd. Lenexa, KS.
- Training schedule: Monday- Friday, 7:00 AM - 4:00 PM Central.
- Work schedule: Remote, Monday - Friday, 9:30 AM - 6:00 PM Central.
Responsibilities
- Deliver an exceptional and consistent customer experience of a routine complexity.
- Utilize multiple customer communication channels, including voice, mail, email, chat, and AI related inquiries.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
