Customer Care Rep
About The Position
Excellent opportunity to make a difference in what you do! Come work as a Customer Care Rep for a progressive company that is making a significant impact in people's lives. We are WillowWood, a well-established industry leader in providing prosthetic and orthotic products to clinicians and amputees around the world. Your efforts will be vital in helping us achieve our vision of "leveling the playing field" between physically unchallenged people and all people who find themselves challenged due to limb loss or limb dysfunction. The Customer Care Rep is a key position that provides first contact for customers regarding our products. You will have overall responsibility for processing orders and returns as well as delivering information to customers.
Requirements
- High school diploma or higher
- Proficiency with Microsoft Office products, ERP software, and CRM programs
- Ability to interact with customers in a variety of media such as phone, email, live chat, text, etc.
Nice To Haves
- Passionate about what you do and dedicated to our mission and vision
Responsibilities
- Promptly and professionally answering all phone calls
- Receiving and entering orders and processing RMA's
- Providing technical support for all WillowWood products
Benefits
- Competitive wage with quarterly incentives
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
