Customer Care Rep
About The Position
The Customer Care Representative provides support for the department by serving as a point of contact for Health Information by placing, answering, and transferring calls. Clearly and concisely communicates request status, information about the process for requesting records and provides general knowledge for accessing MyChart , CareEverywhere, IEHIE, general information related to patient access rights with a variety of requesters while demonstrating excellent customer service skills. Updates and routes paper charts received, payments received and routinely notifies the assigned ROIS of payment received to complete the release of records process. Demonstrates excellent customer service skills, judgment, professionalism and problem solving skills. Accurately processes requests received, logging of the request, routing of calls within HIM, disclosure of discharge dates and has the ability to prioritize work. Performs other duties as needed.
Requirements
- Minimum one year of customer service experience required.
- Able to read; write legibly; speak in English with professional quality.
- Use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint).
- Operate/troubleshoot basic office equipment required for the position.
- Able to relate and communicate positively, effectively, and professionally with others.
- Able to work calmly and respond courteously when under pressure.
- Able to collaborate and accept direction.
- Able to communicate effectively in English in person, in writing, and on the telephone.
- Able to think critically.
- Able to manage multiple assignments effectively.
- Able to organize and prioritize workload.
- Able to work well under pressure.
- Able to problem solve.
- Able to recall information with accuracy.
- Able to pay close attention to detail.
- Able to work independently with minimal supervision.
- Able to distinguish colors as necessary.
- Able to hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace.
- Able to see adequately to read computer screens, and written documents necessary to the position.
Nice To Haves
- Preferably in Health Information Management.
- Medical terminology preferred.
Responsibilities
- Placing, answering, and transferring calls.
- Communicating request status and information about the process for requesting records.
- Providing general knowledge for accessing MyChart, CareEverywhere, IEHIE, and patient access rights.
- Updating and routing paper charts received.
- Processing payments received and notifying the assigned ROIS of payment received.
- Logging requests.
- Routing calls within HIM.
- Disclosing discharge dates.
- Prioritizing work.
- Performing other duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
