Customer Care Rep

ASSA ABLOY•Monroe, NC

1d•Onsite

About The Position

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions is seeking a Customer Operations Specialist to serve as the customer liaison for troubleshooting and resolving hold code delays to improve efficiency and customer experience. This role requires highly effective communication skills over the phone, in person, and in writing, with proficiency in Word, Excel, and Outlook. The position acts as a bridge between the company’s service groups and customers, playing an integral role in the company’s overall success. Prior customer service experience is essential.

Requirements

Prior experience working in a high-paced, customer service environment.
Proven hands-on experience in developing customer relationships.
Exceptional communication (written/verbal) skills.
Organized self-starter with an innovative system of follow-up.
Ability to prioritize and execute required tasks with urgency.
Ability to read and follow instructions, both written and verbal.
Must be a team player.
Proficient in MS Office Programs (Word, Excel, Teams, and Outlook).
Must have a high school diploma.

Nice To Haves

Some college preferred.

Responsibilities

Maintaining relationships with the company’s major customers.
Updating customers with job completion statuses via email, phone, and portal.
Answering technician and customer phone calls and email requests.
Closing out and ensuring work orders are in a billable status on customers’ portals.
Preparing customer quotations for service repairs.
Maintaining customer reports and workflow management.
Proactively following up with customers upon request (phone/email).
Ability to multitask and juggle many assignments simultaneously.
Ability to operate in a fast-paced, high call volume, customer-focused office environment.
All other duties as assigned.