Customer Care Rep - Inbound

GA Foods • St. Petersburg, FL

10d • $0 - $17 • Onsite

About The Position

For over forty-five years, GA Foods has been creating and delivering high-quality nutritious and well-balanced meals to seniors, children, the military, and emergency response. GA Foods sets ourselves apart with flavorful menus tailored to our client's palettes, a delivery service unmatched by the competition, and an One Team attitude. GA Foods is seeking an experienced Call Center Representative. The ideal Call Center Representative will be a compassionate and skilled customer service professional who is interested in impacting the lives of others. This individual will be a key part of assuring courteous, accurate, and secure processing of customer orders and deliveries.

Requirements

• Basic knowledge of Microsoft Office to include Word and Excel
• Ability to organize and manage multiple priorities
• Strong customer orientation and focus
• Strong and accurate data entry
• Good verbal and written communication skills
• Ability to work in a fast-paced environment
• Attention to detail and dependability
• Prior customer service or call center experience required
• A minimum of one or two 19-inch or larger monitors (2 are recommended)
• Headset with microphone, mice, keyboard, etc
• Internet Speed with a minimum of 5.0 MB upload speed and 10 MB download speed. Internet provider must be highly stable with a packet loss and latency under 100ms. DSL or Broadband services required. (During working hours media streaming, ripping, media playing, or gaming by the rep or members of the household are not permitted as this will negatively impact your network's performance)

Nice To Haves

• Bilingual preferred with a $.50 per hour differential paid

Responsibilities

• Processing Inbound and outbound customer calls and member orders
• Liaison with the company's Delivery Care Agents, along with customers, agencies, and Case Managers
• Understanding and striving to meet or exceed outlined metrics while providing excellent customer service
• Driving customer satisfaction through voice, chat, and/or email communications
• Data Entry of customer orders into company ERP and other programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed