Customer Care Rep 1
OmniMax•Phoenix, AZ
•Onsite
About The Position
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
Requirements
- Customer Interaction
- Customer Support Policies, Standards and Procedures
- Inquiry Research/Response
- Product Support
- Service Desk Management
- Service Request Management Process
- Customer Service Help Desk Software
Responsibilities
- Resolves routine and basic problems and communicates solutions or requested information to the customer.
- Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
- Uses a customer relationship application or database to record activities and research product information.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
