Customer Care Provider – Customer Service Specialist

Pneu-Dart • Williamsport, PA

4d • Onsite

About The Position

Pneu-Dart is seeking a Customer Care Provider (CCP) to join their team. This role is more than traditional customer service; it involves learning products, building customer relationships, collaborating with internal teams, and representing the company at industry events. The CCP will ensure customers receive knowledgeable, responsive, and professional support by answering questions, assisting with needs, coordinating information, and working with team members to create a positive customer experience. The role also involves becoming knowledgeable about Pneu-Dart products and serving as a brand ambassador.

Requirements

• High School Diploma/GED or equivalent required.
• Proficient in Enhanced Call Control, balancing efficiency with the acquisition of necessary customer information.
• Customer-focused mindset with strong interpersonal skills and the ability to gauge customer sentiment.
• Ability to work effectively in diverse team settings, fostering collaboration.
• Clear written and verbal communication skills, along with active listening abilities.
• Familiarity with basic accounting procedures.
• Efficient in time management, adaptable to fluctuating business demands.
• Outgoing personality while maintaining composure in high-pressure situations.
• Proficiency in Office Suite programs, including word processing, spreadsheets, and calendar management.
• Flexible and capable of adjusting daily schedules to meet customer and business needs.
• 2-4 years of experience in customer service, call center operations, or a related field preferred.

Nice To Haves

• Associates degree in business administration or equivalent experience preferred.

Responsibilities

• Deliver exceptional, organized, and prompt care to valued customers, embracing teamwork.
• Manage front-line telephone queues, offering expertise on products, services, and campaigns.
• Maintain and oversee client accounts within the Order Management System (OMS).
• Ensure accurate data entry, meticulous attention to detail, and clear documentation.
• Address clients’ needs and concerns comprehensively, striving for one-call resolutions.
• Provide timely responses to all email inquiries, aiming for a 24-hour turnaround.
• Process online orders, proactively engaging with clients to provide valuable insights and product education.
• Adhere to all procedures and guidelines, ensuring compliance in every transaction.
• Handle daily closings, monthly statements, and other tasks as required.
• Assist with various customer needs as they arise.
• Travel periodically throughout the year to corporate events, trade shows, and industry functions, representing Pneu-Dart professionally and customer-focused.

Benefits

• No Nights or Weekends – Enjoy a dependable Monday–Friday schedule.
• Team-Oriented Culture – Family-oriented company that values collaboration, communication, and people who genuinely care about the work they do.
• Friday Team Appreciation Lunches
• Opportunities to Travel – Periodically represent Pneu-Dart at trade shows, conferences, corporate events, and other industry activities throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED