Customer Care Provider – Customer Service Specialist

Loyalsock Township, PA

5d • Onsite

About The Position

Great Customer Experiences Start with Great People. Are you someone who enjoys connecting with people, solving problems, and making sure customers have a great experience? Pneu-Dart is looking for a Customer Care Provider (CCP) to join our team and become an important connection between our customers and our company. This is more than a traditional customer service position. You'll learn our products, build relationships with customers, collaborate with team members across the company, and have opportunities to represent Pneu-Dart at industry events and trade shows throughout the year.

Requirements

• High School Diploma/GED or equivalent required.
• Proficient in Enhanced Call Control, balancing efficiency with the acquisition of necessary customer information.
• Possesses a customer-focused mindset with strong interpersonal skills and the ability to gauge customer sentiment.
• Works effectively in diverse team settings, fostering collaboration.
• Demonstrates clear written and verbal communication skills, along with active listening abilities.
• Familiarity with basic accounting procedures.
• Efficient in time management, adaptable to fluctuating business demands.
• Exhibits an outgoing personality while maintaining composure in high-pressure situations.
• Proficiency in Office Suite programs, including word processing, spreadsheets, and calendar management.
• Flexible and capable of adjusting daily schedules to meet customer and business needs.
• Capable of fulfilling the responsibilities of the role, with or without reasonable accommodation.

Nice To Haves

• Associates degree in business administration or equivalent experience preferred.
• Ideally possesses 2-4 years of experience in customer service, call center operations, or a related field.

Responsibilities

• Managing front-line telephone queues, offering firsthand expertise on products, services, and ongoing campaigns.
• Maintaining and overseeing client accounts within the Order Management System (OMS).
• Ensuring accurate data entry, meticulous attention to detail, and clear documentation.
• Addressing clients’ needs and concerns comprehensively, striving for one-call resolutions whenever feasible.
• Providing timely responses to all email inquiries, aiming for a 24-hour turnaround.
• Processing online orders, proactively engaging with clients to provide valuable insights and product education.
• Adhering to all procedures and guidelines, ensuring compliance in every transaction.
• Handling daily closings, monthly statements, and other tasks as required.
• Assisting with various customer needs as they arise.
• Traveling periodically throughout the year to corporate events, trade shows, and industry functions, representing Pneu-Dart in a professional, organized, and customer-focused manner

Benefits

• No Nights or Weekends – Enjoy a dependable Monday–Friday schedule and keep your evenings and weekends for you.
• A Team-Oriented Culture – We're a family-oriented company that values collaboration, communication, and people who genuinely care about the work they do.
• Friday Team Appreciation Lunches – It's one of the ways we bring our team together and show our appreciation each week.
• Opportunities to Travel – Periodically represent Pneu-Dart at trade shows, conferences, corporate events, and other industry activities throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED