Customer Care Professional TAF Surge
LIGHTHOUSE WORKS INC•Orlando, FL
•Remote
About The Position
We are seeking a Customer Care Professional to join our TAF Surge team. This is a seasonal position based remotely in Orlando, FL. The role involves handling customer inquiries and providing support within the contact center environment. The ideal candidate will possess strong communication and problem-solving skills, with a focus on customer satisfaction.
Requirements
- High school diploma, GED, or equivalent required.
- Minimum of 2 years experience in a customer service role.
- Experience in handling high-volume calls and inquiries.
- Proven track record of resolving customer issues effectively.
- Strong communication skills, both verbal and written.
- Ability to multitask and manage time efficiently.
- Proficiency in using customer service software and CRM systems.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong interpersonal skills with a focus on customer satisfaction.
- Comfort using basic computer systems and Microsoft applications.
- Typing 35+ WPM.
- Must pass Level II background check.
Nice To Haves
- Associate or Bachelor degree preferred.
- Experience in pharmaceutical sales or medication orders, healthcare re-enrollment, or similar fields.
- Call center or customer service experience preferred.
- Experience working in a face-to-face or contact center environment that is highly focused on customer experience.
- Bilingual (English/Spanish) helpful.
Responsibilities
- Handle customer inquiries and provide support.
- Resolve customer issues effectively.
- Manage high-volume calls and inquiries.
- Operate office equipment, including computers, keyboards, and telephones.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
