Customer Care Professional (Outbound)

Centene Corporation•Remote-SC, SC

1d•$16 - $27•Hybrid

About The Position

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Requirements

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
High school diploma or equivalent.
1+ years of customer service, data entry or call documentation experience, preferable in a healthcare environment.
Basic knowledge of Microsoft Applications.

Nice To Haves

Associates degree preferred.
Previous call center experience preferred.
Knowledge of medical terminology preferred.
Bilingual in Spanish preferred.

Responsibilities

Make outbound calls and provide information and education regarding program features and requirements.
Gather and verify demographic information.
Document calls, ensure completion and accuracy and submit reporting to management.
Gather information and encourage callers to perform a specific action based on the needs of the call campaign.
Identify barriers being experienced by callers and solve any issue that may arise during a call campaign, including escalating potential crisis calls.
Maintain performance and quality standards based on established call experience guidelines.
Identify any trends related to outbound calls that may provide policy or procedure improvements or may affect the efficiency and success of the call campaign.