Customer Care Product Specialist / PeerTech Pro

Peerless Industries•Aurora, IL

8h•$40,000 - $47,000•Hybrid

About The Position

The role of the Customer Care Representative is to provide product information and product support to new and existing customers. This position works closely with several departments (i.e. sales, accounting, production, and shipping) to ensure orders ship on time and complete. Provides a direct link to the Emerging Tech areas specializing in displays, and is a resource to customers for troubleshooting issues with outdoor displays.

Requirements

Bachelor’s degree
3 years of Customer Service Experience or related area.
Possesses an understanding of customer service satisfaction
Exceptional Communication skills (verbal/written)
Excellent problem-solving ability
Keen eye for detail
Strong organizational skills
Familiar with newest wireless Technology
Ability to explain instructions and processes verbally
Conduct on-line research
Microsoft suite (Outlook, Excel, Word)
Perform basic math and algebra
Ability to understand assembly instructions and technical drawings

Nice To Haves

Display and projector knowledge a plus

Responsibilities

Answer high volume of calls providing product information and support
Build a rapport with customers to encourage repeat business
Enter purchase orders with minimal error (meet daily quota)
Understand the accounts in the territory assigned to support
Maintain open communication with the regional sales personnel for the territory assigned.
Consistently update ticketing platform after every interaction and status change
Work with repair centers
Coordinate shipping and freight for customers’ displays
Work closely with the Returns and in-house display technicians
Resolve customer complaints courteously while creating customer loyalty
Generate reports/documents to support business goals and initiatives as needed
Update customer records in ERP database as needed
Troubleshoot wireless and weather proof display inquiries
Other duties as assigned
Aware of the Quality & Environmental Policies & Objectives and understand your role & contribution towards these goals and how activities in your area contribute towards these objectives.
QMS & EMS Master List – aware where to find documented policies, procedures & instructions
Aware of Significant Environmental Aspects & Impacts (Environmental MGT System)
Understand Environmental Compliance obligations & implications for non-complying
Proper MGT & handling of Hazardous & non-hazardous Waste, including recycling.
Participate & support Peerless Emergency Preparedness & response plan.
Contribute toward EMS & QMS initiatives & improvements to support QMS & EMS Goals & Objectives.