Customer Care (Platform Adoption Specialist) - New York - (F/M/X)
About The Position
We are seeking a highly motivated and customer-centric Customer Care (Platform Adoption Specialist) to join our dynamic team to manage our US customers based in our US office in NYC. As a Customer Care (Platform Adoption Specialist), you will play a crucial role in ensuring a seamless transition and successful adoption of our platform by our clients and users. You will serve as the primary point of contact for end-user enablement, issue resolution and platform improvement, helping our clients harness the full potential of our solution. This role requires exceptional communication abilities, educational skills combined with a passion for data & tech topics and excellent problem-solving skills.
Requirements
- 2-3 years of experience in a similar role
- Excellent written and verbal communication skills, with the ability to articulate complex concepts in a clear and concise manner.
- Strong problem-solving skills and ability to think critically
- Empathetic and customer-centric mindset with a passion for delivering exceptional customer experiences.
- Team player mindset, sharing best practices internally, ability to find solutions who will benefit to all
- Interest in data management
- Ability to work independently, manage multiple priorities, and adapt to changing requirements in a fast-paced environment.
Responsibilities
- Primary point of contact for end-user enablement, platform improvement and issue resolution
- Provide exceptional customer service by promptly addressing and resolving client questions, concerns, and technical issues through various channels (e.g., email).
- Conduct thorough training sessions and workshops to educate clients on the platform's features, functionality, and best practices.
- Proactively identify and troubleshoot platform-related issues, working closely with cross-functional teams to provide timely resolutions.
- Collaborate with the product team to gather client feedback, identify areas for improvement, and contribute to the continuous enhancement of our platform.
- Contribute to the creation and improvement of internal processes in coordination with our HQ team in Paris.
- Maintain accurate and up-to-date records of client interactions, support tickets, and issue resolutions in our ticketing system.
Benefits
- Medical, Dental & Vision Coverage (fully paid by Deepki)
- Pension : 401(k) - Safe harbor plan - 3,5% employer contribution
- Access to a language learning platform
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
