Customer Care Parts Coordinator

Clayton • Sacramento, CA

3d • Hybrid

About The Position

The Customer Care Parts Coordinator team member will be a part of the Service department team. This position requires the ability to lift and carry 50+ pounds, use ladders and steps as well as standing / walking 6 hours and sitting for 2 hours throughout the day. This role will be expected to maintain inventory controls in office and warehouse environments; taking and logging parts orders for dealers, homeowners, and contractors; reviewing parts orders with purchasing to ensure materials are available to pull; reviewing orders to ensure that the quantities are correct in the systems and that the correct parts were pulled; packaging and shipping parts to customers within requisite time frame; documenting and processing orders; coordinating with dealer, homeowner, and transportation service to ensure accurate and timely delivery; filing paperwork on a regular, if not daily basis; communicate positively and frequently with customers to set delivery expectations; following up internally and externally until claim is resolved; creating individual process to improve our customers’ experience, as needed, and reevaluating individual processes from improved customer experience. Basic computer skills including Microsoft Office Software including Excel and knowledge of AS400 preferred. Basic construction skills including how to read a tape measure and make accurate cuts using a saw is desired.

Requirements

• Ability to lift and carry 50+ pounds
• Ability to use ladders and steps
• Ability to stand/walk 6 hours and sit for 2 hours throughout the day
• Basic computer skills including Microsoft Office Software including Excel
• Attention to detail
• Strong organization skills
• Effective communication
• Ability to cultivate strong cross-departmental relationships
• Excellent customer service skills
• Clean motor vehicle record

Nice To Haves

• Knowledge of AS400
• Basic construction skills including how to read a tape measure and make accurate cuts using a saw
• Prior experience reading blueprints in a recent role

Responsibilities

• Maintain inventory controls in office and warehouse environments
• Take and log parts orders for dealers, homeowners, and contractors
• Review parts orders with purchasing to ensure materials are available to pull
• Review orders to ensure that the quantities are correct in the systems and that the correct parts were pulled
• Package and ship parts to customers within requisite time frame
• Document and process orders
• Coordinate with dealer, homeowner, and transportation service to ensure accurate and timely delivery
• File paperwork on a regular, if not daily basis
• Communicate positively and frequently with customers to set delivery expectations
• Follow up internally and externally until claim is resolved
• Create individual processes to improve our customers’ experience, as needed
• Reevaluate individual processes from improved customer experience

Benefits

• Flexibility to create their own health, dental, and vision benefits package
• Competitive 401K programs, including investment options and company matching for full and part time team members after one year
• Paid parental leave
• Tuition reimbursement
• Employee Assistance Programs
• Paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program
• Holistic wellness programs (physical, nutritional, social, financial, spiritual and occupational) available online or in-person

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed