Customer Care / Partner Support Representative (Part-Time)
About The Position
At Optiom, the quality of every call — from a policyholder checking on their coverage to a broker partner needing a quick answer — reflects who we are as a company. We are hiring part-time to strengthen coverage during our peak service windows (10:00 – 17:00) and ensure that when someone reaches out to Optiom, they reach someone who is ready, knowledgeable, and genuinely invested in helping them. The Role Customer Care You will be a first point of contact for Optiom policyholders — handling inbound inquiries about coverage, supporting claim-related questions, and providing the calm, clear, empathetic service that every customer deserves at the moment they call. You have a natural phone presence and thrive in a fast-paced, high-volume service environment. Partner Support You will support Optiom's national network of dealer and broker partners — resolving inbound inquiries, assisting with policy and account questions, and building the day-to-day trust that strengthens our distribution relationships. You are someone with a background in B2B service, account support, or partner-facing operations.
Requirements
- 1–3 years of customer service or support experience
- Professional phone presence and ability to manage inbound call volume calmly and efficiently during peak hours
- Clear, empathetic communication skills
- Ability to explain policy details or process steps simply, accurately, and with patience
- Ability to navigate multiple platforms simultaneously (CRM, policy admin, email) without losing focus
- Reliability and availability for a consistent part-time schedule of 15–20 hours per week, aligned to peak inbound demand windows (typically 10:00 – 17:00)
- Team-first attitude and genuine commitment to getting things right the first time
Nice To Haves
- Insurance, automotive, financial services, or any regulated environment experience is a strong asset
- Active insurance licensing in British Columbia (Insurance Council of BC), or confirmed ability to obtain within 90 days
- Experience in an MGA, brokerage, or dealership environment
- Familiarity with vehicle warranty, F&I, or specialty insurance products
- Experience using a CRM or policy administration platform in a customer- or partner-facing role
- Bilingual (English / French)
Responsibilities
- Handle inbound inquiries about coverage.
- Support claim-related questions.
- Provide calm, clear, empathetic service to policyholders.
- Resolve inbound inquiries from dealer and broker partners.
- Assist with policy and account questions for partners.
- Build day-to-day trust that strengthens distribution relationships.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
