Customer Care Manager

Country Life Natural Foods • Pullman, MI

2d

About The Position

We are seeking an experienced and dynamic Customer Care Manager to lead our customer service team. The ideal candidate will possess strong leadership skills, exceptional communication abilities, and a comprehensive understanding of retail management. This role involves managing staff, ensuring excellent customer experience, and maintaining operational efficiency to drive business growth.

Requirements

• Proven management experience in retail or customer service environments with supervising responsibilities.
• Strong negotiation, sales management, and retail math skills.
• Exceptional verbal and written communication skills, including phone etiquette and interpersonal interactions with a highly professional, empathetic, and solution-oriented mindset.
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced setting.
• Strong computer skills and hands-on familiarity with modern customer relationship management software, ticketing systems, and helpdesk tools.

Nice To Haves

• Bilingual or multilingual abilities are highly desirable for diverse customer engagement.
• Proficiency in inventory management systems and POS software.
• Effective training & development capabilities to mentor staff and improve team performance.
• Leadership qualities with experience in assistant manager roles or store management positions.
• Ability to manage time effectively while overseeing multiple responsibilities simultaneously.

Responsibilities

• Recruit, train, and mentor customer service representatives.
• Manage schedules, conduct regular performance reviews, and guide staff on resolving complex or escalated customer disputes.
• Design and implement customer service policies, scripts, and workflows to ensure consistent, high-quality service delivery.
• Step in to resolve highly complex or escalated customer complaints when representatives require managerial intervention.
• Act as the liaison between the customer care team and other departments (e.g., IT, product development, or sales) to address systemic issues and improve products.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed