Customer Care Manager

Drees Homes•San Antonio, TX

4d•Onsite

About The Position

Drees Homes is seeking candidates for the position of Customer Care Manager for our growing San Antonio, TX Division. This position is responsible for the leadership, coordination, administration, training and management of all Customer Care personnel and processes to provide quick response and resolution to all homeowner concerns. Join a special team what works together to make Drees Homes a successful company and a rewarding place to work!

Requirements

4+ years previous experience in the homebuilding industry
Familiarity with construction processes
Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
Excellent written and verbal communication skills
Problem solving ability and strong follow-up
Customer oriented with friendly approachable demeanor
Must have a positive attitude, be dependable and ethical
Strong organizational and leadership skills

Nice To Haves

Experience in a customer service related role, preferred
Good computer skills with an understanding of homebuilding software systems, helpful
2-4 year college degree a plus

Responsibilities

Ensure a quick response and resolution to all homeowner inquiries and work orders
Hire and direct employees to properly staff the Customer Care Department
Train and manage Customer Care Representatives in all aspect of the job and expectations
Audit the quality, accuracy, and proper presentation of Home Quality Inspections, New Home Presentations and 90-day Follow Ups
Complete all work orders within 14 days of initial home visit
Personally meet with homeowners as necessary to provide outstanding customer service
Prepare and control the annual Customer Care expense budget
Direct and communicate with Trade Partners
Attend Division meetings