Customer Care Manager

Drees Homes • San Antonio, TX

2d • Onsite

About The Position

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers— earning recognition as the 18th largest privately owned builder in the country and building a culture of long-tenured employees. We are proud to be a five-time U.S. Best Managed Company (2022–2026), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years. Enrich your career at a company that values integrity, excellence, opportunity, stability, and success. Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.

Requirements

• 4+ years previous experience in the homebuilding industry
• Experience in a customer service related role, preferred
• Familiarity with construction processes
• Good computer skills with an understanding of homebuilding software systems, helpful
• 2-4 year college degree a plus

Nice To Haves

• Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
• Excellent written and verbal communication skills
• Problem solving ability and strong follow-up
• Customer oriented with friendly approachable demeanor
• Must have a positive attitude, be dependable and ethical
• Strong organizational and leadership skills

Responsibilities

• Ensure a quick response and resolution to all homeowner inquiries and work orders
• Hire and direct employees to properly staff the Customer Care Department
• Train and manage Customer Care Representatives in all aspect of the job and expectations
• Audit the quality, accuracy, and proper presentation of Home Quality Inspections, New Home Presentations and 90-day Follow Ups
• Complete all work orders within 14 days of initial home visit
• Personally meet with homeowners as necessary to provide outstanding customer service
• Prepare and control the annual Customer Care expense budget
• Direct and communicate with Trade Partners
• Attend Division meetings

Benefits

• Medical, dental and vision
• Life, AD&D, and critical illness insurance
• Wellness rewards
• 401(k) savings plan
• Profit Sharing
• Paid time off increasing with tenure
• Tuition reimbursement
• Long and short disability and Parental leave
• Employee discount program on the purchase of a Drees Home
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree