Customer Care Manager

Clayton • Indianapolis, IN

4d • Onsite

About The Position

Arbor Homes is seeking a dynamic Customer Care Manager to join their growing team in Indianapolis. This role is ideal for someone with enthusiasm and skill who is committed to providing excellent customer experiences and high-quality homes. Arbor Homes prioritizes quality and customers, fostering a culture that values creativity and helping people. The Customer Care Manager will be responsible for connecting with customers, resolving their challenges, troubleshooting issues, and ensuring customer satisfaction throughout the homeownership journey.

Requirements

• Ability to handle stressful customer situations including conflict resolution diplomatically and effectively.
• 2 years residential construction experience.
• Basic computer skills.
• Customer oriented, outgoing, dependable & ethical.
• Hands on repair skills and familiarity with residential construction practices.
• Some small hand tools are required, tool list will be provided.
• Problem solving abilities with excellent follow up skills.
• Acceptable driving record to meet company requirements.
• Must be willing to work a schedule of 8AM to 5PM M-F.

Nice To Haves

• Experience in a residential construction customer service role preferred but not a must.

Responsibilities

• Communicate with customers to immediately troubleshoot their issues and resolve without a site visit if possible.
• Evaluate all customer complaints to quickly identify the necessary steps for resolution.
• Ensure vendors promptly schedule Customer Care appointments, confirm them ahead of time, and then show up within their 2-hour window to properly complete necessary work.
• Complete minor repairs when necessary and appropriate for customer convenience.
• Regularly communicate with and update customers to ensure they are heard and understand the plan to resolve their concern.
• Document customer concerns and resolutions to help proactively address potential issues.
• Conduct all customer meetings and communication with the respect, professionalism, and care for the customer.
• Recommend changes that will improve processes.
• Be the customer company spokesperson for quality customer experience after closing.

Benefits

• Base salary + bonus opportunities
• Exposure to executive leadership
• Opportunity to work with the largest new home builders in Indianapolis
• Team outings and company-sponsored volunteer events
• 4 weeks of Paid Time Off!
• Access to health and life insurance
• 401(k)
• Paid parental leave
• Company discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed