Customer Care Manager

BrightStar Care of Westfield • Westfield, NJ

8h • Onsite

About The Position

Customer Care Manager – Home Care Make a Difference Every Day Are you looking for a rewarding career where your work truly matters? Do you want to be part of a team that values compassion, supports its employees, and makes a meaningful impact in the community? Join our growing home healthcare team as a Customer Care Manager and help improve the lives of elderly clients while providing peace of mind to their families. This is more than just a job—it’s an opportunity to build relationships, create positive experiences, and be part of something bigger. If you love helping people, thrive in a fast-paced environment, enjoy talking on the phone, and have strong communication and organizational skills, we’d love to meet you.

Requirements

• Bachelor’s degree preferred OR Minimum of 2 years of experience in customer care management or healthcare office customer service management
• Knowledge of HIPAA and healthcare office regulations
• Strong Microsoft Office and computer skills
• Ability to quickly learn new software systems
• Excellent time management and multitasking skills
• Strong organizational and planning abilities
• Exceptional communication and interpersonal skills

Nice To Haves

• Experience in home care scheduling
• Staffing experience in a healthcare setting

Responsibilities

• Serve as the primary point of contact for clients and families
• Maintain strong client relationships and ensure excellent customer satisfaction
• Support new client intake and explain our services to prospective families
• Schedule caregivers to meet client needs efficiently
• Ensure proper care coverage while minimizing overtime
• Match caregivers with clients based on compatibility and care needs
• Answer incoming calls professionally and warmly
• Assist with payroll maintenance and daily administrative tasks
• Prepare reports, records, and operational documentation
• Work closely with office staff to ensure quality care delivery
• Maintain compliance with HIPAA and all local, state, and federal regulations

Benefits

• Weekly pay with direct deposit
• Monthly health insurance stipend
• Generous PTO and paid holidays
• Bonus opportunities
• Growth and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees