Customer Care Manager - Competitive Pay + Benefits! [Home Care]

BrightStar Care of Central DuPage • Bloomingdale, IL

6d • Onsite

About The Position

This role is for a Customer Care Manager in Bloomingdale, Illinois, focusing on healthcare administration and customer service within a home care setting. The position requires managing customer care procedures, client relations, staff scheduling, billing, and ensuring compliance with healthcare regulations.

Requirements

• At least 2 years of experience as a Customer Care/Scheduling Manager and/or managing customer service within a healthcare office setting.
• Knowledge of HIPAA and healthcare office regulations.
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Excellent organization, time management, planning, and project management skills.
• Valid driver's license & vehicle with insurance.

Nice To Haves

• College Degree (Bachelor’s Degree Preferred)

Responsibilities

• Manage customer/client care procedures and serve as the point of contact for client/customer relations.
• Schedule staff to meet client care needs and minimize non-billed overtime, ensuring on-call staff are trained and available.
• Manage billing and coding.
• Assist with the intake of new clients and inform potential clients of services.
• Assist in the development of organization goals and agency performance improvement activities.
• Administer agency policies and procedures.
• Assist the Director of Nursing with assessing staff competency to promote quality, continuity, and safety of client care.
• Supervise, educate, and coach other field personnel as directed by the Director of Nursing.
• Provide information for statistics, reports, and records for evaluation and reporting of organization activities.
• Ensure proper maintenance of clinical records in compliance with local, state, and federal laws.
• Ensure compliance with all local, state, and federal laws.
• Answer office phones and participate in the on-call rotation for after-hours calls.
• Other duties as assigned.

Benefits

• Competitive Pay! ($50,000 / year)
• Paid Time Off
• Roth IRA
• Health Insurance Benefits
• Generous Paid Time Off Awards!
• Weekly Pay w/ Direct Deposit
• Employee of the Month, Exclusive Employee Discounts, & Gift Programs
• $100 Employee Referral Bonus
• PRN Options Available, Home Health, or Facility Shifts Available
• Mobile time tracking and care notes, clock in and out for work right from a mobile device
• Paid Orientation, Paid Training with RN Oversight, Free Continuing Education, & More!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level