Customer Care Manager - Competitive Pay + Benefits! [Home Care]
BrightStar Care of Central DuPage•Bloomingdale, IL
•$50,000•Hybrid
About The Position
This position is for a Customer Care/Scheduling Manager in a healthcare office setting, located in Bloomingdale, Illinois. The role involves managing customer care procedures, scheduling staff, handling client relations, and ensuring compliance with healthcare regulations. The company is described as the #1 fastest growing In Home Care Agency in & around DuPage County, IL.
Requirements
- At least 2 years of Experience as a Customer Care/Scheduling Manager and/or managing customer service within a healthcare office setting
- Knowledge of HIPAA and healthcare office regulations
- Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Excellent organization, time management, planning, and project management skills
- Valid driver's license & vehicle with insurance
Nice To Haves
- College Degree (Bachelor’s Degree Preferred)
Responsibilities
- Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
- Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
- Billing and coding management
- Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
- Assists in the development of organization goals and agency performance improvement activities
- Administers agency policies and procedures
- Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care
- Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
- Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
- Assures proper maintenance of clinical records in compliance with local, state and federal laws
- Assures compliance with all local, state and federal laws
- Answer office phones, including being placed in “on-call” rotation for phone calls after normal business hours.
- Other duties as assigned
Benefits
- Competitive Pay! ($50,000 / year)
- Paid Time Off
- Roth IRA
- Health Insurance Benefits
- Generous Paid Time Off Awards!
- Weekly Pay w/ Direct Deposit
- Employee of the Month, Exclusive Employee Discounts, & Gift Programs
- $100 Employee Referral Bonus
- PRN Options Available, Home Health, or Facility Shifts Available
- Mobile time tracking and care notes, clock in and out for work right from a mobile device
- Paid Orientation, Paid Training with RN Oversight, Free Continuing Education, & More!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
