Customer Care Manager

Modaxo • Oakland, CA

2d

About The Position

The Customer Care Manager directs day-to-day operations for regional parking programs, serving as the primary point of contact for public agency clients and ensuring service delivery meets contract requirements. Seeking a manager to direct day-to day operations for regional parking programs specifically for San Francisco and Oakland projects. May perform one or more of the following: Interact with clients from various public agencies Establish program objectives, work plans and delegates assignments to subordinate staff Develop systems and services that support Trellint goals and meet business unit needs; provides leadership and focus in area of expertise Responsible for achieving measurable results on time and on budget Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals Direct the activities of project support staff and sub-contractors ensuring efficient resources allocation Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives Prepares related reports and audits current procedures to monitor efficiency of operations Ensures that business practices are performed in accordance with Trellint policy, procedure and applicable federal, state, and local laws and regulations Reports to management on success of operation. Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results Establishes and assures adherence to budget, schedules, work plans, and performance requirements.

Requirements

• Managerial experience directing day-to-day operations.
• Experience interacting with public agency clients.
• Ability to establish program objectives and work plans.
• Delegation skills.
• Experience developing systems and services to meet business unit needs.
• Ability to achieve measurable results on time and on budget.
• Experience developing and implementing new projects, policies, and procedures.
• Experience directing project support staff and sub-contractors.
• Experience formulating and implementing operational procedures.
• Ability to prepare reports and audit procedures.
• Knowledge of Trellint policy, procedure and applicable federal, state, and local laws and regulations.
• Experience developing, modifying, and executing company policies.
• In-depth knowledge of organizational objectives.
• Experience selecting methods, techniques, and evaluation criteria for obtaining results.
• Ability to establish and assure adherence to budget, schedules, work plans, and performance requirements.

Responsibilities

• Directs day-to-day operations for regional parking programs.
• Serves as the primary point of contact for public agency clients.
• Ensures service delivery meets contract requirements.
• Interacts with clients from various public agencies.
• Establishes program objectives, work plans and delegates assignments to subordinate staff.
• Develops systems and services that support Trellint goals and meet business unit needs.
• Achieves measurable results on time and on budget.
• Develops and implements new projects, policies and procedures for the department(s) to meet specific goals.
• Directs the activities of project support staff and sub-contractors ensuring efficient resources allocation.
• Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives.
• Prepares related reports and audits current procedures to monitor efficiency of operations.
• Ensures that business practices are performed in accordance with Trellint policy, procedure and applicable federal, state, and local laws and regulations.
• Reports to management on the success of operations.
• Develops, modifies and executes company policies that affect immediate operations and may also have company-wide effect.
• Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.
• Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
• Establishes and assures adherence to budget, schedules, work plans, and performance requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed