Customer Care Manager / Scheduling Coordinator
BrightStar Care of Novi, MI•Farmington Hills, MI
•Onsite
About The Position
BrightStar Care of Novi is seeking a detail-oriented, adaptable Customer Care Manager / Scheduling Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced office, enjoys problem-solving, and can confidently balance client care, staff scheduling, and daily office support.
Requirements
- High school diploma required
- 3–5 years of professional experience in a fast-paced environment
- Strong organizational and customer service skills
- Ability to work independently and manage multiple priorities
- Proficient with Microsoft Office and workplace technology
- Positive attitude and strong problem-solving skills
- Clear Background check including motor vehicle check and full coverage auto insurance
Responsibilities
- Serve as a main point of contact for client and customer care
- Assist with service for 4 territories, ability to be flexible with scheduling and travel between locations
- Coordinate staff schedules and care coverage
- Build strong relationships with clients, staff, and vendors
- Assist with new client intake and service inquiries
- Support recruitment, onboarding, and training of field staff
- Help monitor employee education and compliance
- Assist with office procedures, performance goals, and care quality support
- Participation in on-call rotation for after hours and weekend scheduling/emergency needs (this is compensated in addition to regular salary)
Benefits
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Weekly pay with direct deposit
- Short-term/long-term disability
- Group life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
