Customer Care Liaison - Patient Admission Services
Fresenius Medical Care•Plano, TX
•Remote
About The Position
The Customer Care Associate collaborates with cross-divisional teams, customers and healthcare providers to support effective and efficient customer service operations within the assigned function(s). In this capacity, the incumbent provides excellent customer service through timely and accurate communication.
Requirements
- 1 - 2 years' related experience.
- Good computer skills with demonstrated proficiency in word processing, spreadsheet and email applications.
- Detail oriented with strong analytical and organizational skills.
- Adaptable to fast-paced environment with the ability to multitask concurrent priorities in an organized manner.
- Great interpersonal skills with the ability to work cohesively within a team environment.
- Strong customer service skills with a positive, enthusiastic and energetic attitude.
- Great oral and written communication skills to effectively communicate with all levels of management.
Responsibilities
- Process received orders in a timely manner; ensuring data accuracy and integrity.
- Maintain detailed data in the applicable system(s); monitoring account activity as necessary.
- Serve as the primary point of contact for healthcare providers to ensure the facilitation of diverse customer requests; collaborating with cross-divisional teams in the coordination of customer service orders in a timely and accurate manner.
- Assist with various projects as assigned by direct supervisor.
- Other duties as assigned.
- Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
Benefits
- Pay Transparency Request Form
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
