Customer Care Digital Specialist - Part-Time

Citizens National Bank•Meridian, MS

1d•Onsite

About The Position

The Customer Care Digital Specialist is responsible for delivering excellent customer service while answering a high volume of customer calls and making outbound calls for the digital branch. This position is a vital link between the customer and other employees of the bank.

Requirements

High school graduate or GED.
Ability to work in a team environment with close proximities.
Demonstrated professionalism and articulate with warm professional oral communication skills.
Patience with challenging and difficult customer service issues.

Nice To Haves

Post High School Education.
Opportunity resolution experience.
Banking, sales, or call center experience.

Responsibilities

Adheres to the Bank’s Vision, Mission Statement, Moments of Truth, Core Competencies and Sales and Service Standards.
Responsible for receiving, evaluating, and responding to a high volume of customer inquiries to provide resolutions promptly.
Builds customer loyalty by establishing rapport with customers and responds in a tactful and responsive manner.
Takes ownership of customer issues as appropriate rather than referring them to another bank employee or manager.
Maintains an effective level of knowledge of the Bank’s products and services.
Sends referrals to the retail banks utilizing CNB’s Customer Relationship Management (CRM) software.
Maintains open communications with the branches and other departments.
Reviews and indexes documents created for Digital Branch.
Performs outgoing calls for, but not limited to, Digital Branch and Retail.
Creates and sends outbound emails for, but not limited to, Digital Branch and Retail.
Inputs results from outbound call and email results into the Bank’s CRM system.
Utilizes the chat feature to communicate with customers.
Performs any other duties required by Customer Care, Digital Branch, or Retail as needed.