Customer Care Coordinator
About The Position
Casey Auto Group is hiring Customer Care Coordinators to join our Business Development Center! We are looking for energetic, motivated, and customer-focused individuals who enjoy speaking with people and helping customers take the next step in their vehicle-buying journey. In this role, you will connect with customers who have expressed interest in a new or pre-owned vehicle, provide helpful information, and schedule appointments with our dealership teams. This is a great opportunity for someone who is driven, dependable, goal-oriented, and comfortable communicating by phone, text, and email.
Requirements
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Strong phone presence with professional phrasing, tone, and active-listening skills.
- Comfortable making a high volume of outbound calls.
- Results-driven and motivated by clear goals, benchmarks, and performance expectations.
- Ability to multitask and remain organized in a fast-paced environment.
- Strong computer skills and the ability to learn multiple systems and software platforms.
- Ability to accurately read, understand, and document customer information.
- Professional, honest, and courteous communication with customers and team members.
- Ability to work effectively with dealership employees and management teams at all levels.
- Dependable attendance and punctuality.
- Positive, hardworking, and collaborative attitude with a willingness to learn and improve.
- Ability to remain focused, manage daily responsibilities, and complete assigned tasks.
Nice To Haves
- At least one previous customer service role is preferred.
- Previous call center, automotive, sales support, or appointment-setting experience is a plus but not required.
Responsibilities
- Contact prospective and existing customers by phone, text, and email.
- Respond to customer inquiries promptly, professionally, and courteously.
- Make a high volume of outbound calls and meet established daily activity expectations.
- Turn customer conversations into qualified sales appointments.
- Follow up with customers who have expressed interest in a new or pre-owned vehicle.
- Confirm scheduled appointments and assist customers with the next steps in their vehicle-buying journey.
- Accurately document customer interactions, appointment details, and follow-up activity.
- Work closely with dealership employees and management teams to provide a smooth customer experience.
- Ensure every customer feels valued and receives professional, friendly, and timely service.
Benefits
- Medical, dental, and vision insurance
- Flexible Spending Account, Health Savings Account, and Limited Purpose Flexible Spending Account options
- Prescription drug coverage
- HealthJoy healthcare navigation app provided by the company
- Employee Assistance Program
- 401(k) with company contribution upon eligibility
- Short- and long-term disability coverage
- Legal resources and identity-protection coverage
- Vacation and holiday pay
- Employee referral bonus program
- Employee parts and service discounts
- Discounted memberships at OneLife Fitness and the YMCA
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
