Customer Care Coordinator

Midwest Electric & Generator • Elk River, MN

19m • $17 - $22

About The Position

Midwest Electric & Generator provides critical backup power solutions, including standby generators, hybrid electrical systems, EV charging stations, and battery storage. We are proud to be the #1 installer, service provider, and warranty partner in the five-state area. Our commitment to both customer experience and employee satisfaction sets us apart—here, you’re part of a team, not just a number.

Midwest Electric & Generator is seeking a Customer Care Coordinator to support our office operations through customer service and administrative functions. This role is ideal for someone who is highly organized, customer-focused, and comfortable managing multiple tasks in a fast-paced environment.

Requirements

• Strong customer service and phone communication skills
• High attention to detail and task-oriented mindset
• Ability to adapt to changing priorities
• Team-oriented with a willingness to assist others
• Proficient with:
• Desktop computers and phone systems
• Multiple software platforms
• Laptops and tablets (iPad)
• Ability to pass a background check
• Computer skills: 2+ years (required)
• Administrative experience: 1+ year (required)

Nice To Haves

• Experience with ServiceTitan (preferred)

Responsibilities

• Answer incoming calls and direct them to the appropriate departments
• Enter and maintain accurate customer information in CRM systems
• Conduct customer follow-up to ensure satisfaction and completion of services
• Assist with job setup, including:
• Pulling permits
• Scheduling inspections
• Coordinating meter upgrades
• Maintain DOT vehicle logs
• Update CRM systems and customer profiles daily
• Schedule generator service appointments
• Route technicians and assist with capacity planning
• Support service agreement upgrades and upsell opportunities
• Respond to customer reviews and inquiries

Benefits

• Competitive hourly pay ($17.00 – $22.00 DOE)
• Paid professional training
• Supportive, team-oriented work environment
• Opportunity to grow within a leading generator services company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees