Customer Care Coordinator

MITER Brands • Tacoma, WA

8d • $20 - $23 • Onsite

About The Position

Join Milgard part of MITER Brands as a Customer Service Representative – Tacoma, WA. Are you passionate about delivering exceptional customer experiences? MITER Brands is seeking a Customer Service Representative to join our team in Tacoma, WA. In this role, you’ll be the frontline support for builders, remodelers, contractors, and homeowners, ensuring every interaction reflects our commitment to quality and service. In addition, you’ll play a key role in validating warranty claims, coordinating technician visits, and ensuring timely delivery of replacement parts.

Requirements

• A high school diploma or equivalent (some college coursework preferred).
• 1–2 years of experience in customer service, preferably in manufacturing or building materials.
• Excellent communication and multitasking skills.
• Strong attention to detail and organizational abilities.
• A collaborative mindset and ability to work across departments.

Nice To Haves

• Experience in window sales or millwork is a strong plus.

Responsibilities

• Providing top-tier support via phone and email for warranty-related inquiries.
• Reviewing and processing customer requests with accuracy and efficiency.
• Scheduling field technicians for warranty repairs.
• Managing customer accounts and ensuring satisfaction through proactive communication.
• Handling payment transactions securely and professionally.
• Collaborating with internal team field service, sales, plant management, and engineering—to resolve issues.
• Prioritizing and expediting special requests to meet customer deadlines.
• Maintaining a positive and flexible attitude in a fast-paced environment.
• Performing clerical and administrative tasks as needed.

Benefits

• Competitive pay
• 401(k) with company match
• Generous paid time off
• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic
• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance
• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED