Customer Care Coordinator

Thomasville Restoration • Baltimore, MD

12d • $40,000 - $45,000 • Onsite

About The Position

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company. To help achieve this goal and support our growth, we are building a world-class Coordination Team and adding a Customer Care Coordinator who will be a key member of this team, reporting directly to the Head of Operations.

Requirements

• 2 years of progressive work experience.
• 1 year of administrative experience, preferably in the home restoration industry.
• Ability to participate in an on-call rotation overnight and during weekends to receive and assign emergency-related claims.
• Excellent verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills.
• Fluent in English.
• Ability to establish and maintain strong working relationships with homeowners, insurance adjusters, and coworkers.
• Solid work ethic, high integrity, positive attitude, and strong attention to detail and accuracy.
• Motivated self-starter who is professional and has a passion for making things better.
• Ability to work independently in a fast-paced, team-oriented office environment, multitask, and adapt to a rapidly growing business.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

Nice To Haves

• English and Spanish is a strong plus.
• Knowledge and understanding of restoration industry platforms is a plus.

Responsibilities

• Answer office phone calls, transfer calls, and take or forward messages for all Thomasville team members.
• Review and forward messages received during after-hours.
• Assemble and distribute job folders with estimates and other job-related documents.
• Send welcome emails to new customers in the Reconstruction Department.
• Close job files and confirm that all job-related documents and photos are saved to the appropriate platforms.
• Assist with various administrative and operational duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed