Customer Care Coordinator

Quest International • Irvine, CA

6d • $20 - $24 • Onsite

About The Position

Quest International is looking for a Customer Care Coordinator to support our customers and Field Service team. This is a phone-based customer service position. You will answer customer calls, create service requests, help coordinate technician appointments, follow up on open requests, and keep customers updated.

Requirements

• Strong customer service and communication skills
• Comfortable speaking with customers on the phone throughout the day
• Basic computer skills
• Strong organization and follow-up skills
• Able to manage multiple requests at the same time
• Able to work onsite in Irvine Monday through Friday

Nice To Haves

• Previous experience in customer service, call centers, scheduling, dispatch, administrative support, or service coordination is helpful.
• Experience with CRM, ERP, ticketing, or service-management systems is a plus, but training is available.

Responsibilities

• Answer incoming customer calls
• Create and update service tickets and work orders
• Help schedule technicians and service appointments
• Follow up on open customer requests
• Provide customers with status updates
• Handle customer questions and concerns professionally
• Maintain accurate customer and service information
• Use email and company computer systems to document activity

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Life insurance
• Other eligible company benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed